FAQ

What products do you sell?

We offer a variety of high-quality pet products for dogs and cats, including collars, harnesses, toys, feeding gear, clothing, and other accessories designed to keep your pets comfortable, safe, and happy.

2. Do you ship internationally?

No, Pawscade currently ships only within the United States. We do not offer international shipping at this time.

3. How long does it take to process and ship my order?

All orders are processed within 1–3 business days. Orders placed before 3:00 PM EST are shipped the same day; orders placed after 3:00 PM EST are shipped the next business day.

4. How long does shipping take?

Standard shipping within the United States typically takes 3–4 business days after your order has been processed and shipped. Delivery times are estimated and may vary due to carrier delays or holidays.

5. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to monitor the status and estimated delivery of your package.

6. What is your return policy?

We accept returns within 30 days of delivery. All products are eligible for return, and we provide free return shipping. There are no restocking fees. To initiate a return, please contact our customer support team with your order number.

7. Can I exchange an item?

Yes! Exchanges are accepted for eligible products within the 30-day return window. Contact our support team with your order number to start the exchange process.

8. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure third-party payment providers such as PayPal.

9. Are your products safe for pets?

Yes, all our products are carefully selected with safety, comfort, and quality in mind. However, please follow product instructions and supervise pets during use, especially with toys or accessories.

10. How can I contact Pawscade if I have more questions?

You can reach our customer support team through:

We strive to respond to all inquiries within 48 business hours.