Refund policy

At Pawscade, customer satisfaction is important to us. This Return & Refund Policy applies to all orders shipped within the United States.

Countries Covered

This policy applies to orders delivered within:

United States

Return Eligibility

We accept returns for:

  • Defective products
  • Non-defective products

Products must:

  • Be in new and unused condition
  • Be returned within 30 days of delivery

Items returned outside of this 30-day window may not be eligible for a refund.

Return Method

Returns must be sent by mail.

To initiate a return:

  • Contact our customer support team with your order number.
  • You will receive return instructions.
  • Ship the item back following the provided instructions.

Return Shipping & Fees

  • Return shipping cost: Customer responsibility
  • Return label: Customer provides return shipping label
  • Restocking fee: No cost (We do not charge restocking fees)

Exchanges

We accept exchanges within the same 30-day return window, provided the product is in new and unused condition.

Refund Processing Time

Once your return is received and inspected:

  • Refunds are processed within 7 business days
  • Refunds are issued to the original payment method

Processing time may vary depending on your financial institution.

Contact Information

If you have questions about returns or refunds, please contact:

Pawscade
8423 Huerta Ct
Alexandria, VA 22309
United States

Email: 
Phone: 
Website: https://pawscade.com